Refunds, Exchanges and Returns
At Life Prime Beauty, refunds are issued as store credit (digital gift card).
Refunds, Exchanges and Returns
Life Prime Beauty LLC
https://lifeprimebeauty.com/
At Life Prime Beauty LLC, our priority is to offer high-quality products and provide a safe, transparent, and satisfying shopping experience for our customers around the world.
We understand that shopping online requires trust. For this reason, we have created a clear and fair return and exchange policy aligned with the practices used by major international e-commerce stores.
Our goal is to ensure that you feel comfortable and confident when shopping with us.
1. Return or Exchange Request Period
You may request a return or exchange within 30 days after the delivery of your order.
If 30 days have passed since delivery, unfortunately we will not be able to offer a refund or exchange.
2. Cancellation Due to Change of Mind
If you change your mind after receiving the product, you may request a return within 7 days after delivery.
To be eligible for a return, the product must:
• Be unused and free of any signs of wear
• Be in the original packaging
• Include all accessories and items received
• Be in resellable condition
Once we receive and verify the returned product, you may choose one of the following options:
• Refund of the amount paid
• Exchange for another product
• Store credit
3. Damaged or Defective Products
If your product arrives damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.
You will need to provide:
• Order number
• Clear photos of the product
• Description of the issue
After review by our team, we may offer:
• Free replacement of the product
• Full refund
• Shipment of a new item
Our goal is to resolve any issue as quickly and fairly as possible.
4. Items That Cannot Be Returned
Some items may not be eligible for return due to hygiene or safety reasons, including:
• Opened personal care products
• Used products
• Items damaged due to improper use
• Final sale or clearance items (when indicated)
5. Process to Request a Return or Exchange
To initiate a request, please contact our support team:
📧 contact@lifeprimebeauty.com or through other channels provided on our online store.
Please include the following information:
• Order number
• Full name
• Reason for the return
• Photos of the product (if applicable)
Our team will respond with the necessary instructions to continue the process.
6. Return Shipping
After the return request is approved, you will receive return shipping instructions.
Depending on the situation:
• We may provide a return shipping label, or
• Ask that the product be sent to an authorized logistics center
Shipping costs may vary depending on the reason for the return (or may be waived in certain cases).
7. Refunds
Once we receive and inspect the returned product, we will send a confirmation email.
If approved, your refund will be automatically processed to the same payment method used for the purchase.
The time for the refund to appear in your account may vary between 5 and 15 business days, depending on your bank or payment provider.
8. Exchange for Another Product
If you prefer to exchange for another item:
• The new product will be sent after the returned item is confirmed.
• If there is a price difference, it may be charged or refunded accordingly.
9. Lost or Undelivered Orders
If your order is considered lost by the shipping carrier, our team will:
• Reship a new product, or
• Issue a full refund
Our priority is to ensure that you receive exactly what you purchased.
10. Changes to This Policy
Life Prime Beauty LLC reserves the right to update this policy at any time in order to improve our services.
We recommend reviewing this page periodically for any updates.
11. Return Shipping Responsibility
At Life Prime Beauty LLC, we proudly offer free shipping on all orders placed in our store.
For approved returns:
• If the return is due to a defective, damaged, or incorrect product, Life Prime Beauty LLC will cover the return shipping costs and provide the necessary instructions.
• If the return is requested due to change of mind or customer preference, the customer may be responsible for the return shipping costs, unless otherwise specified or offered as part of a promotional policy.
All return shipments must follow the instructions provided by our support team in order to ensure proper processing.
12. Consumer Rights Notice
This Return, Refund, and Exchange Policy is designed to provide transparency and clarity for our customers.
Nothing in this policy is intended to limit or replace any consumer rights that may apply under applicable laws in the customer’s country or jurisdiction.
Where required by law, applicable consumer protection regulations will prevail.
13. Chargeback and Payment Dispute Policy
At Life Prime Beauty LLC, we are committed to resolving any issues quickly and fairly.
Before initiating a chargeback or payment dispute with a bank, credit card company, or payment provider, customers agree to first contact our support team so we can attempt to resolve the matter.
Most issues, including refunds, replacements, or shipping concerns, can be resolved quickly through our customer support.
Unnecessary chargebacks may result in delays in processing future orders or additional verification requirements.
14. Business Jurisdiction
Life Prime Beauty LLC is a company legally registered in the United States.
These policies and any disputes related to purchases made through our website shall be governed and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
15. SMS and Marketing Communications Consent
By providing your phone number during checkout, account registration, or newsletter subscription, you agree that Life Prime Beauty LLC may send you transactional messages, order updates, and promotional communications, including SMS messages when applicable.
Message frequency may vary.
You may opt out of marketing SMS communications at any time by following the unsubscribe instructions provided in the message or by contacting our support team.
Standard message and data rates may apply depending on your mobile carrier.
Additional Customer Protection & Fraud Prevention Policy
To maintain a safe and secure shopping environment for both our customers and our business, Life Prime Beauty LLC reserves the right to review and verify certain orders before processing or shipping.
Order Verification
For security purposes, some orders may require additional verification before they are approved or shipped. This verification may include identity confirmation, payment validation, or address verification.
If the requested information is not provided within a reasonable timeframe, the order may be cancelled and fully refunded to the original payment method.
Fraud Prevention
Life Prime Beauty LLC reserves the right to refuse, limit, or cancel orders that appear to involve fraudulent activity, unauthorized reselling, or abuse of our services.
Orders flagged by our internal security systems or payment providers may be automatically cancelled in order to protect both the customer and our store.
Abuse of Store Policies
Life Prime Beauty LLC reserves the right to limit, refuse, or cancel orders from customers who demonstrate behavior considered abusive or harmful to our store operations.
This may include, but is not limited to:
• repeated misuse of refund or return policies
• suspicious purchasing patterns
• attempts to manipulate promotions or store policies
In such cases, we may also restrict the customer’s ability to place future orders on our website.
Special Thanks
We would like to sincerely thank you for choosing Life Prime Beauty LLC.
Every order placed in our store means a lot to us. We work every day to offer quality products, respectful customer service, and a reliable shopping experience for our customers.
Our mission is to build a relationship based on trust, transparency, and customer satisfaction.
If you ever need assistance, our team will always be ready to help.
Thank you very much for being part of our community.
With gratitude,